FAQs

1. Can I create more than one application?

Ans. Yes! You can create up to three apps. But, every app needs to be registered. And no two apps can have the same keyword.

2. Can I have more than one keyword?

Ans. You can have more than one keyword per app. But, two apps can not have a common keyword. Also, every keyword goes through manual verification process.

3. Can I choose any word as my keyword?

Ans. No! Some keywords like smsgupshup, join, invite, help etc. are restricted. Any previously registered keyword is also restricted to maintain uniqueness. We also do not allow objectionable words.

4. Can I send unlimited outgoing responses from my app?

Ans. Outgoing responses are throttled. This means that you have a limit on the number of messages that you can send out using your app. We allow sending upto 10 messages when you first create your app. You exhaust your limit by value 1 by sending 1 outgoing message, and get 5 limit points for each incoming message to your application.

For example: When you first create an SMS app, you have an outgoing limit of 10. After you send 6 outgoing messages, your limit is decreased to 10 - 6 = 4. Now you get three responses. And your new limit is 4 + 5 + 5 + 5 = 19. So, if your application is interactive and people really like to respond to you, you will never run out of limit points. If however you fail to get responses in a certain ratio, we are afraid, you application will starve and will not be able to send any more messages through our platform.

5. What is the ideal value of incoming/outgoing ratio?

Ans. An ideal application will have the maximum possible value for this ratio. In order to survive the throttle barrier, you need a ratio of at least 0.2.